bn39 Privacy Policy

1 Data We Collect

We collect personal data only through lawful means, covering the following categories.

1.1 Data You Provide Directly

This includes information you personally provide when creating an account—

• Full name
• Date of birth (to verify you are 21 or older)
• Contact phone number
• Email address
• Payment method details (e.g. KBZPay, Wave Money, AYA Pay phone number)

1.2 Automatically Collected Data

When you access the platform, our system automatically collects the following technical data—

• IP address (for geo-verification purposes only)
• Browser type and version
• Device type (phone, tablet, computer)
• Access date and time (MMT)
• Server log files
• Cookies and similar tracking tools

1.3 Financial Data

We retain your deposit and withdrawal records, betting history, and bonus claim records. This data must be kept in accordance with the law for fraud prevention and anti-money laundering purposes.

2 How We Use Your Data

We use the personal information we collect only for the following purposes—

• Account creation, verification and management
• Monitoring deposit and withdrawal transactions
• Verification when issuing bonuses and promotions
• Understanding how you play and improving your gaming experience
• Providing responsible gambling support services
• Security and fraud prevention checks
• 24/7 customer service and technical support
• Legal compliance

We never use your data to run advertising campaigns or sell it to unrelated third parties.

3 Data Sharing and Disclosure

When we share your personal information with third parties, we strictly follow the framework below—

3.1 Service Contractors

Data sharing may occur with trusted technology service providers who help us operate the platform (e.g. payment processors, server hosting providers). They are contractually required to handle data only as we instruct and to comply with the privacy standards we set.

3.2 Legally Required Disclosure

Data may be disclosed when required by law, court order, or a request from a relevant authority. In such cases, only the minimum necessary amount of data will be provided.

3.3 What We Do Not Do

We do not—

• Sell your data to advertising data brokers
• Share your data with third parties without authorisation
• Use your data to power targeted advertising based on profiling

4 Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools for the following purposes—

4.1 Essential Cookies

These cookies are required for the platform to function correctly and cannot be disabled. They handle session settings and security checks.

4.2 Performance Cookies

These help us understand which parts of our website users visit so we can improve our service. Data collected by these cookies is held in aggregate form with no personal identifiers.

4.3 Cookie Controls

You can adjust or delete cookies through your browser settings. However, if essential cookies are disabled, some platform features may not work correctly.

5 Data Security Measures

bn39 protects your personal information with the following technical and administrative security measures—

• SSL/TLS Encryption — All data transmissions are protected with SSL encryption
• Database Protection — Servers storing personal information have multiple layers of protection in place
• Access Controls — Only authorised staff can access personal information
• Technical Audits — Regular checks are carried out to identify and address security vulnerabilities
• Data Loss Prevention — Sharing restrictions and access logs are maintained

No digital system can guarantee 100% protection, so we continuously update these measures to provide the best possible security.

6 Data Retention Period

We retain your personal information according to the following priorities—

• Information is kept for as long as your account remains active
• When an account is closed, data is deleted after the period required by law
• Financial records are retained for the full period required under anti-money laundering regulations
• Records for security and chargeback investigations may be kept for a longer period

7 Your Rights

Every account holder using our platform has the following rights regarding their personal data—

7.1 Right of Access

You can request to view the personal data we hold about you.

7.2 Right of Rectification

You can request that any inaccurate or incomplete personal data be corrected.

7.3 Right of Erasure

In certain circumstances, you can request that your data be deleted. However, some data may not be deletable due to legal and financial requirements.

7.4 Right of Portability

You can request that the personal data we hold about you be provided in an easy-to-read file format.

7.5 Right to Object

You can object to how your data is handled, and we will respond with our review and assessment.

To exercise any of these rights, you can contact our customer service.

8 21+ Protection

The bn39 platform is for players aged 21 and above only. We do not intentionally collect personal data from anyone under 21. If you believe someone under 21 is using our services, please contact and inform us — we will act immediately.

9 Policy Updates

We may update this Privacy Policy from time to time. When changes are made, we will update the "Last revised date" on this page. For significant changes, we will notify you through the platform. Continuing to use the platform after any changes have been made will be considered as your acceptance of those changes.

10 Contact Customer Service

If you have any questions, requests, or complaints regarding this Privacy Policy, you can reach our 24/7 customer service (in Myanmar language)—

• Live Chat — 24/7 customer service (in Myanmar language)
• Email — [email protected]

We are ready to handle privacy-related inquiries in Myanmar language.